General Terms and Conditions

Acceptance of the GTC

By placing an order, you as the buyer agree to all points of the following General Terms and Conditions.

Returns and returns

If the item was in stock at the time of ordering, it can be returned within 7 days of receipt in perfect and as-new condition and in undamaged original packaging. The return must be reported within 7 days of receipt via the form or by e-mail to For returns, the shipping price and a handling fee of at least 0% will be charged. Excluded from the return guarantee are Promotional items, gift items, customized/ordered items, consumables and vouchers. For returns of parcel shipments and forwarding goods, the return shipment is at the customer’s expense and risk. The refund will be made in the form of a voucher for One Horizon. If thegoods are returned in as-new condition, they will be refunded as explained above.


The delivery period begins with the order confirmation. Items in the same order are usually delivered together. For items with different delivery times, the longest delivery time applies. Partial deliveries are possible on request. Delivery dates are based on experience and are not binding. Delays in delivery do not justify any claims for damages or a right to withdraw from the contract.

Retention of title

The delivered goods remain the property of the company “Abgottspon Neo Horizon” until full payment has been received. Legal recourse is excluded.

Prices and payment

The prices are stated without VAT, as the company “Abgottspon Neo Horizon” is not subject to VAT. Prices are subject to change and/or errors at any time. Payment is made directly when the order is placed using one of the specified payment methods in the payment area. Payment in advance creates a binding purchase contract and the amount must be transferred within 15 days.

Product details

All product information is non-binding and subject to change at any time. We reserve the right to make changes to models, typographical or graphic errors and errors in product descriptions, prices and technical specifications.


All vouchers issued expire after 24 months and cannot be paid out in cash, but can only be used for products in the online store“”.


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The company “Abgottspon Neo Horizon” reserves the right to change the General Terms and Conditions at any time by notifying the buyer or publishing them on the website.

Place of jurisdiction

These GTC are governed by Swiss law, in particular the provisions of the Swiss Code of Obligations (OR). The place of jurisdiction for all disputes is the registered office of the provider.

Data protection

We cannot guarantee the security of data transmission over the Internet. In particular, there is a risk of access by third parties when data is transmitted by e-mail.


The use of the contact data published in the imprint by third parties for advertising purposes is expressly prohibited. The operator expressly reserves the right to take legal action in the event of unsolicited advertising or information material being sent.

The company

The online store“” belongs to “Neo Horizon GmbH” based in Switzerland.