Experiences with One Horizon

One Horizon is operated by Neo Horizon GmbH, which has been registered in the Swiss Commercial Register since July 2023 and is headquartered at Kanalstrasse Ost 31 in 3942 Raron, Valais. The “One Horizon” trademark has been protected since October 2024. Sales have been underway since Christmas 2020.

Payment is accepted via standard Swiss payment methods, including TWINT. Items are shipped from Switzerland via Swiss Post; returns are accepted within 30 days; two-year warranty. The address, commercial register number, and contact information are listed in the legal notice, not in a contact form without a sender’s name.

Several hundred, collected since 2022 and spread across a large portion of our product lineup. We’re deliberately not providing a daily updated number here, because it would constantly be out of date. You can see the current number right on each product page, where the reviews for that specific item are listed.

Most of it comes from verified purchases, meaning it’s associated with an actual order. On external review sites, however, we’re still in the early stages; that’s growing slowly and organically.

They come from our day-to-day operations, with the majority originating from verified orders. After your purchase, we ask for your feedback—always requesting a neutral review and never a positive one. There are no gift cards, no discounts, and no compensation offered in exchange; such practices would not be permitted under current review guidelines anyway.

Criticism stays. Some of the reviews specify exactly what bothered someone, and we don’t delete those comments. A store that receives nothing but praise would be a worse sign.

Items in stock are usually shipped within one to two business days and typically arrive the next day via the postal service. Items that we have to order for you take longer; details are provided on the product page and in the shopping cart.

By default, we ship orders with multiple items together as soon as everything is ready. If you need part of your order urgently, you can select “Separate Shipping” in your shopping cart.

No. We deliver exclusively within Switzerland and ship from Switzerland, so there is no customs clearance and no additional charges at the border. The prices in the store are final prices that include VAT. Shipping is charged at a flat rate and is free for orders of CHF 80 or more.

Neo Abgottspon, born in 2003, is from Raron in the canton of Valais. He got started at Christmas 2020 with a few designer pieces in his mother’s beauty salon; at the time, he was 17 and in the middle of his apprenticeship as a media specialist. Today, the shop carries several thousand products from over 30 select brands.

When you write to us, he is usually the one who responds—not a call center.

With TWINT, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, or by prepayment. All payments are processed securely via certified payment service providers.

Email us at info@one-horizon.ch—preferably with your order number. On business days, you’ll receive a response within 24 hours from someone who knows our product line.

We’ll cover the costs for defects and damage during shipping. For everything else, our 30-day return policy applies through the returns portal. And if something about your order didn’t work out for you, we’d appreciate an honest product review—even if it’s a negative one.