Privacy policy

The entity responsible for data processing on one-horizon.ch is:

Additional information about the provider can be found in the legal notice.

We take the protection of your data seriously and collect only the information we need to operate the store. This policy describes what data is collected, how we use it, how long we retain it, and what rights you have. It applies to all data processing on one-horizon.ch.

When you visit the website, technical information is collected: IP address, browser, operating system, referrer URL, and time of access. This data is used to ensure the technical operation of the website and for statistical analysis.

Our website uses cookies, which are small text files stored in your browser. We distinguish between three types:

• Cookies that are necessary for the operation of the store, such as the shopping cart and login. No consent is required for these.
• Analytics cookies used to analyze usage. Active only with your consent.
• Marketing cookies for personalized advertising. Active only with your consent.

You can adjust your settings at any time via the cookie banner or disable cookies in your browser.

When you place an order, we collect the information necessary to process it: name, address, email address, phone number, payment information, and order history. This information is stored in your customer account and is used to fulfill the contract and provide customer support.

When you order, we create a customer account for you, unless you choose “Order without an account” at checkout. If your email address already has an account, we add the order to it. The account holds your name, your addresses, your email address and your orders. It has no password: you log in with a code we send you by email. If you do not want to keep the account, write to legal@one-horizon.ch and we will delete it. Orders we have to keep by law are retained.

If you contact us via the contact form or by email, we will store your information to process your request and in case we need to follow up with you. We will not share this information with third parties without your consent.

We retain correspondence for as long as necessary to process it, address any inquiries, and ensure the traceability of an order. Upon request, we will delete your inquiry earlier, provided there are no legal retention requirements that prevent us from doing so.

If you message us on WhatsApp, the message is handled by WhatsApp, a service of Meta (WhatsApp Ireland Limited, Ireland). The content is end-to-end encrypted. WhatsApp processes your phone number, profile name and details of when and with whom you communicate under its own terms, including in the USA. We only use WhatsApp to answer your request and will not send you advertising there without your consent. If you prefer not to use WhatsApp, contact us by email or through the form.

If you sign up for the newsletter, we use your email address solely to send you the Insider emails. We also store the language of your sign-up and the time and source of your sign-up as proof of your consent. Sign-up uses a double opt-in process, so you confirm it by clicking a link in a confirmation email.

To send the newsletter, we use the email service Brevo, a provider based in the EU. Brevo stores the data on servers in the EU (France, Germany and Belgium) and processes it only on our behalf. Brevo records whether an email is opened and which links in it are clicked, so we can see what interests you. We do not pass order data or data from your customer account on to Brevo.

You can unsubscribe at any time via the link in every newsletter or by emailing info@one-horizon.ch. After you unsubscribe, Brevo keeps your address only on a suppression list so that you no longer receive any newsletters.

We work with specialized service providers to process payments. They receive only the data necessary for this purpose, and their privacy policies also apply.

• Payrexx AG (Switzerland) for credit cards, TWINT, Apple Pay, and Google Pay
• PayPal (Europe) S.à r.l. for payments via PayPal

Credit card information is neither processed nor stored in our store.

We use Google Tag Manager to centrally manage the scripts we use. Tag Manager itself does not collect any personal data or set any cookies; it only loads the services listed below, and only after you have given your consent via the cookie banner. When these services are loaded, your IP address is transmitted to Google.

We use Google Analytics 4 to analyze website usage. Usage data such as page views, time spent on the site, and device type are collected; IP addresses are truncated in the process. The data is processed on Google’s servers, including those in the United States.

We use Google Ads to run ads on Google Search and the Google Network, as well as to track whether an ad led to an order.

Both of these features operate only with your consent, as indicated in the cookie banner. You can also disable Google tracking through your Google account or the browser add-on.

We use Pinterest for advertising on Pinterest. The Pinterest tag measures which pages and products you view, what you add to your cart and whether you place an order. This shows us whether an ad has worked and lets us show ads on Pinterest to people who already know our store. After a paid order, our server also sends Pinterest the order number, the amount, the items purchased, your email address and phone number as hash values (not in plain text), a pseudonymous customer ID, the ad’s click ID, your IP address and your browser’s user agent.

We use OpenAI for advertising in ChatGPT. OpenAI’s measurement pixel shows us whether an ad in ChatGPT led to a visit or an order. After a paid order, our server sends OpenAI the order number, the amount, the items purchased, your email address, phone number and name as hash values, as well as your postal code, city, canton and country, your IP address, your browser’s user agent and the identifiers the pixel stores in your browser. If you come to us via an ad in ChatGPT, we store the click ID from the link in a cookie for 90 days. It is only passed on to OpenAI with your consent.

The tag, the pixel and the transfers from our server only run after you have given your consent in the cookie banner. Both providers also process the data on servers in the United States. You can withdraw your consent at any time via “Cookie Settings” in the footer.

Our website is hosted by a Swiss provider in a data center in Geneva. The data is therefore stored in Switzerland. The provider processes the data exclusively on our behalf and is contractually bound to maintain confidentiality.

We only share your data if it is necessary to fulfill the contract—for example, with the payment service provider or the postal service for delivery—or if we are legally required to do so. We do not sell your data. For shipment tracking on our website, our server asks Swiss Post for the status of your parcel and only sends the tracking number.

We send the newsletter via Brevo. The data is stored in the EU, whose level of data protection Switzerland recognizes as adequate.

Certain service providers, in particular Google, Pinterest and OpenAI, process data in the United States. The transfer is based on the European Commission’s Standard Contractual Clauses, which are also recognized in Switzerland as providing an adequate level of protection.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, and tampering. Data transmission on our website is encrypted at all times (SSL/TLS).

Under the Swiss Data Protection Act, you have the following rights:

• Information about the data we have stored
• Correction of Inaccurate Data
• Deletion, provided that no statutory retention requirement precludes it
• Restriction of Processing
• Data portability in a commonly used format
• Withdrawal of consent that has been given, effective at any time for the future
• Objection to processing based on our legitimate interest

For inquiries regarding your privacy rights, please email legal@one-horizon.ch. We will respond within 30 days. If you are not satisfied with our response, please contact us directly again, and we will look into it personally.

We review this Privacy Policy regularly and update it as our procedures or legal requirements change. The version published on this page is the authoritative one.