One Horizon · Sustainability

Less, but for longer

The most effective thing a store can do is curate its selection. A product that lasts ten years instead of two saves more than any label on the packaging. That's exactly where we come in.

This page explains exactly what we do: in terms of selection, shipping, packaging, our in-house operations, and hosting. We don't make any promises we can't keep, and we're getting better step by step.

At a Glance

Here's what we do

Choose brands based on durability and timeless design
Maintain product data thoroughly so that everything is clear before the purchase
Ship orders in a single package instead of three
Delivery exclusively within Switzerland, via the postal service
Reuse cardboard boxes as long as they provide protection
Working paperless—no catalog, no company car
Prefer brands that offer replacement parts and repairs
Host the online store in a Swiss data center that uses its waste heat to heat apartments

Specifically

Five Areas

Five areas where we can really make a difference.

01 · The Core

Quality Over Quantity

The most effective measure in the entire store is deciding what not to include in the product lineup in the first place.

Shelf life as a selection criterion. The workmanship and materials must last for years; otherwise, we won’t carry the brand.
Timeless design instead of seasonal trends. If something is embarrassing next year, it won’t be used next year either.
No disposable items. No fast-moving promotional items, no bargain-bin merchandise.
Brands that stand behind their replacement parts. If a brand offers replacement parts or repairs, that’s a reason for us to include it.

Shipping

Short distances from Raron, and one package instead of several.

Switzerland only. We ship exclusively within Switzerland, from our warehouse in Raron. No customs clearance, no international shipments.
Swiss Post. It is continuously expanding its electric domestic delivery network.
One package instead of three. We’ll ship your order as a single package once all items are in stock. If you need part of your order right away, you can select “Separate Shipping” in your shopping cart; you’ll see the delivery times for each item there.
Consolidated shipments instead of individual packages. Almost everything comes to us through European distributors—not as individual shipments sent directly to you from overseas.

Packaging

As much protection as needed, as little material as possible.

Cardboard boxes get a second life. We reuse our suppliers’ packaging as long as it provides protection. If your package has already been on a journey, that’s on purpose.
Just the right size, not too big. Less air in the box means less packing material and less bulk on the road.
Step by step on paper. We are gradually switching our packing materials and tape to paper-based alternatives.

Operation

The part that is entirely within our control.

Paperless. Accounting and receipts are digital, and incoming mail is scanned.
No company car, no shuttle service. The warehouse is located in the building in Raron; there is no separate company building.
No printed materials. No catalogs, no flyers, no print ads. Everything we showcase is presented digitally.
Orders are placed as needed. We don’t build up huge inventories on a hunch, only to have to sell them off later.

The store itself

Even a website uses electricity. Ours runs in a place where that electricity is put to good use.

Hosted in Switzerland. Our store is hosted in a Geneva data center operated by a Swiss provider. Your data remains in the country.
Waste heat is converted into heat for heating. The data center in Plan-les-Ouates, which opened in 2025, is located beneath a residential development and feeds its waste heat into the district heating network. According to the operator, once fully operational, this will be enough to supply approximately 6,000 households.
Electricity from renewable sources. According to the operator, its data centers are powered exclusively by certified electricity from hydropower and other renewable sources.
Servers that run for a long time. Instead of being replaced every few years, the servers there remain in service for up to 15 years. It’s the same concept as with our products, just in server form.
Verified, not just claimed. The data center has been certified to ISO 14001 (Environmental Management) and ISO 50001 (Energy Management) since 2015.

Returns

It's best if nothing comes back at all

Every return means a second trip—and often a product that can no longer be sold as new. That’s why we’re taking a proactive approach.

Product data you can trust. We provide as much information as possible for each item: dimensions, materials, what's included, and care instructions—plus real product photos instead of renderings. The clearer the information is before purchase, the fewer returns there will be.
30 Days Return Policy Voluntarily and for longer than required by law. Those who have the time can make a decision calmly rather than sending people back when in doubt.
The customer is responsible for return shipping costs. Free returns lead to more orders and more returns. We'd rather put that effort into providing good product descriptions.

Frequently asked questions

Follow-up Questions

What are you doing to help the environment?

Our most important contribution is our selection. We carry products that last a long time, not items that are replaced after a single season. On top of that, we operate without paper, without catalogs, and without company cars, and we reuse packaging as long as it still provides protection. We only make claims that we can back up, and we continue to build on this year after year.

Your products come from Australia and Denmark. How do they go together?

Not at all, if you look at each transport route individually. The question is what happens afterward. A key organizer from Australia that lasts ten years is a better deal than three cheap ones from the neighborhood. Plus, we source almost everything through European distributors, meaning we receive consolidated shipments rather than individual packages from overseas.

Do you check the production conditions of your brands?

Not through our own audits—we’re too small for that—and anything else would be mere speculation. We work with established brands and official distributors. Sustainable production and business practices are a plus when selecting brands, but they are not a certification process.

Do you ship in a climate-neutral way?

We ship via Swiss Post, which is continuously transitioning its domestic delivery services to electric vehicles. We do not call this climate-neutral because we cannot verify it. As soon as there is a carbon offset option that we can actually purchase and report, it will be listed here.

Why aren't returns free?

Because free returns lead to more orders and more returns. Every return means an extra trip and often a product that can no longer be sold as new. We’d rather put that effort into providing complete product information, so we’ve extended the return period to 30 days.

Where is your store hosted, and where is my data stored?

In a data center in Geneva—that is, entirely within Switzerland—operated by a Swiss provider. According to the company, it powers its data centers exclusively with certified electricity from renewable sources and has been certified to ISO 14001 and ISO 50001 since 2015. The newest data center is located beneath a residential complex in Plan-les-Ouates and feeds its waste heat into the district heating network; when fully operational, it will provide enough heat for about 6,000 households. That’s what won us over: the electricity our store uses ultimately heats someone’s home.

Why isn't my box new?

Because they’re still in good condition. We reuse our suppliers’ boxes as long as they provide adequate protection. This saves on materials, but sometimes the boxes don’t look perfect. The contents aren’t affected, and if something does arrive damaged, please let us know and we’ll take care of it.

Questions about a product?

If you need more detailed information about materials, origin, or care, please write to us. And if you have any ideas on how we can improve, we're all ears. We're becoming more environmentally friendly, step by step.