Return Portal – Register a Return

Find an order

Enter your order number and the email address listed in the order confirmation.

Order number *

You can find it in your order confirmation (Subject: "Your order with One Horizon").

E-mail address *

The email address you used to place your order.

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Order

Please note the following before making your selection

The cancellation period is 30 days from receipt of the goods.
Cosmetics and hygiene products cannot be returned for hygiene reasons.
Returns from abroad are not accepted for orders totaling less than 40 CHF.
Items must be in perfect condition —used or damaged merchandise cannot be refunded.

Overview of your returns

Please review your information before you submit your return request.

Number of items 0

Return shipping costs at your expense

Processing fee (depending on condition) may apply

Customs duties (for returns from abroad) at your expense

Select refund method

Gift Certificate +10% bonus Via email, redeemable throughout the store. CHF 0.00 Cash and cash equivalents Refund to the original payment method. Processing time: 5–10 business days. CHF 0.00

Here's how to return your item

Pack the items and include the original packing slip —this will help us identify your return. Send the package, with postage paid, to the address provided in our confirmation email.

Possible deductions

If the merchandise is defective or the shipment is incomplete, we reserve the right to charge a processing fee. Damaged or used items are not eligible for a refund. Returns from abroad: Customs fees will be deducted from the refund amount. Questions? Contact us at info@one-horizon.ch.

I understand that I am responsible for the return shipping costs, that I must send the package prepaid to One Horizon, and that processing fees may be deducted depending on the condition of the merchandise.

Return requested

Thank you very much. We have just sent a confirmation email with all the details to your email address.

Your return number

RMA-000000

Your refund

—

Please send your package with postage paid to:

Important

Put the original delivery note of your order in the parcel so we can match the return to you. Keep the shipping receipt until you have received your refund.

Questions about returns?

Email: info@one-horizon.ch
General inquiries: info@one-horizon.ch
Office hours: Monday through Friday, 9:00 a.m.–5:00 p.m. CET

Back to the shop

Returns Portal

Find an order

Order

Please note the following before making your selection

Overview of your returns

Select refund method

Here's how to return your item

Possible deductions

Return requested

Your refund

Important

Questions about returns?

Log in